Frequently Asked Questions
FAQ – Frequently Asked Questions about Ephedra Outlet Products and Services
Q. How do I place my order?
A. Orders can be placed using our secure online ordering system. Orders can also be placed by phone 1-800-277-2103. Phone orders can be placed Monday-Friday 9:00 to 5:00 central time. You can also request a callback using our live chat feature.
Q. How do I get FREE First Class Shipping?
A. Free shipping applies to all US orders over $99 using UPS ground or USPS to Alaska, Hawaii, and U.S. Military FPO/APO’s. Once you have more than $99 in your shopping cart select Free First Class Shipping from the shipping method box in the checkout
Q. How secure is your ordering system?
A. EphedraOutlet.com uses technology called Secure Socket Layer (SSL) to encrypt any personal information you transmit to us online. The information is encrypted on your computer and decoded after it reaches our secure server. This information cannot be decrypted during transit. Additionally, all customer credit card numbers are automatically deleted from our servers after 30 days.
Q. Will my name be added to third party email lists?
A. No, we never share our customer’s email addresses with any third parties.
Q. Can shipping costs be negotiated?
A. In the case of large orders with shipping costs exceeding $25.00, we can provide a custom quote to ship your large order.
Q. Will my order make it through customs in my country?
A. Because EphedraOutlet.com ships all over the world, we cannot possibly become experts on every country’s customs rules and regulations. It is your responsibility to know the laws of your country. If you place an order and the package is refused by customs, it is customary for you to receive a letter by mail informing you that the package was returned to us. If we receive the goods back we will notify you immediately by email and issue a refund back to your credit card.
Q. Do you accept returns and if so, how do I return my order?
A. We accept returns of unopened sealed products within 30 days of purchase. Read more on our return policy.
Q: Do you offer a 100% Satisfaction Guarantee?
A: Yes. Every item that Ephedra Outlet offers comes with a 100% satisfaction guarantee. If you are not completely satisfied with your order when it arrives, just return it to us within 30 days and we’ll refund the purchase price or exchange it. And if we made a mistake on your order, return shipping will be reimbursed without any hassle.
Q: Do you accept mail orders?
A: Yes. If you would rather place your order via regular mail, send a cashier’s check, money order, or your credit card information to:
Attn: Mail Order Dept
1331 Union Ave Ste 801
Memphis, TN 38104
Q: Do you take personal checks?
A: At this time, we do not accept personal checks. If you would like to place a mail order, we do accept cashier’s checks and money orders.
Q. How will the charge on my credit card read?
A. We using multiple merchant processors please read the card inside your package that will explain how your credit card was billed.